Effective Date: 8/20/2025
Last Updated: 8/20/2025
At RightBe, every product is created with care and attention. Because our wall art and print-on-demand products are made to order, we cannot accept general returns or exchanges. However, we want you to feel confident shopping with us, so please read our policy below:
✅ When You Can Request a Refund or Replacement
You may be eligible for a refund or replacement if:
- The item arrives damaged, defective, or misprinted.
- You receive the wrong product, size, or design compared to your order confirmation.
- Your order is lost during shipping.
📸 In these cases, please contact us within 14 days of delivery at office@rightbe.com with:
- Your order number
- A clear description of the issue
- Photos of the damaged or incorrect product
❌ When We Cannot Offer Refunds or Returns
Because all items are custom-made, we cannot accept returns for:
- Change of mind (you no longer want the product)
- Wrong size ordered (please check size guides carefully before purchase)
- Slight colour or size variations due to the printing process (tolerance ± 3mm is standard)
🔄 Process for Refunds & Replacements
- If your request is approved, we will send a replacement at no cost or issue a full refund (including shipping, if applicable).
- Refunds are processed back to your original payment method within 7–10 business days.
📬 Need Help?
If you have any concerns about your order, please email us at:
📩 office@rightbe.com
We’re here to help and ensure you’re happy with your experience at RightBe.